Frequently asked questions

Where do you deliver, and how long does it take?

We deliver across Nigeria. Delivery time depends on your destination; use our Contact page to ask about timing for your location before ordering.

How can I pay?

Prices are in Nigerian naira, and you can pay by card, bank transfer or USSD through Paystack. We never see or store your card details.

Can I return a product?

You can request a return within 7 days of delivery for unopened, unused products with the seal intact. Damaged or wrong items can always be returned; contact us through our Contact page for help.

How do I choose products for my skin type?

Start with the skin types, texture and ingredients listed on each product page. If you would like help comparing options, book a skincare consultation.

How do I book a consultation?

Visit the Consultation page to choose a package and book your appointment. You can reschedule up to 24 hours before the appointment.

What consultation packages are available?

We offer Basic, Standard and Exclusive. Read the package details on the Consultation page to choose the option that suits you.

How can I track my order?

For help with an order's progress, use our Contact page and share your order reference. Our team can help you check its status.

Should I patch test a new product?

Follow the pack's patch test directions before introducing a new product. Add one new product at a time so you can notice how your skin responds.