Returns & refunds

Our returns window

You can request a return within 7 days of delivery. For hygiene, products must be unopened and unused, with the seal intact. Keep the packaging while you decide whether an item is right for you.

Damaged or wrong items

Damaged or wrong items can always be returned. The unopened-product condition and 7-day window do not prevent you from contacting us about these items, and this policy does not reduce your statutory consumer rights.

Starting a return

Use our Contact page and tell us your order reference, the item involved and what has happened. We will help you with the next steps for returning it; please contact us before sending a parcel.

Refund questions

For help with a refund or to check its progress, use our Contact page with your order reference. Our team can explain the next steps for your particular return.

Consultation changes

Consultations can be rescheduled up to 24 hours before the appointment. Use our Contact page for help with your booking and include the appointment details.